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Ian Caswell - Managing Director |
Welcome to the all new
Sapphire Customer Newsletter, Christmas Edition 2008.
I hope you are all
looking forward to a few well deserved days off over Christmas.
Here at Sapphire we value all of our customers highly and strongly
believe in supplying exceptional service, ensuring our support
levels are kept in line with your expectations and also by employing
knowledgeable and experienced technical staff and account
managers. Communication is essential for a good working
relationship and so to add to our existing customer communications,
we are introducing this all new biannual Customer Newsletter to
keep you up to date with all of the latest Sapphire
company news and any new products and services we offer.
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2008 has been a busy and eventful year for Sapphire. In March we
opened our first US office in Los Angeles which so far has been a
great success. This month we have expanded our operations in to New
York City and also hope to continue Sapphire’s growth into 2009 with
the possible opening of a base in Scotland.
I would like to say a big thank you to all who voted for us in the
Software Satisfaction Awards this year. Due to your overwhelming
support, Sapphire were proud to be named CRM Reseller of the year
2008. To add to this great achievement Sapphire were also awarded,
once again, SAP Business One Channel Partner and Infor FMS
SunSystems Partner of the Year accolades. A special
congratulations must also go to Steve Wright, one of our SunSystems
Business Development Managers, for winning Infor FMS SunSystems
Sales person of the Year 2008 - for which he enjoyed a well deserved
trip to Arizona, USA!
As always, I am keen to find out what you think of our Sapphire
newsletters, as well as any feedback you may have on Sapphire’s
service to you as a whole, so please email me your thoughts at
ian.caswell@sapphiresystems.co.uk.
I’d like to finish by wishing you a Merry Christmas and all the very
best for the New Year 2009.
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David Singh - Sales and
Marketing Director
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2008 has been my first
full year at Sapphire and as my colleagues have mentioned much has
happened at Sapphire, we continue to move forward strongly thanks to
you our clients, however we have to acknowledge that we are in
challenging times and the next year is going to be difficult for
many people and organisations.
The emphasis in all
businesses will be to sure up revenues and keep costs under tight
control, more now than ever will people need timely and accurate
management information and make sure there are processes and
controls in place to monitor the cost base.
It is for this very reason
our account management team will be at hand to help you, they can
organise many things for you, whether you need training on
reporting, setting up new processes or alerts, making sure you can
collect cash quickly or want to streamline your procurement process.
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Many of you already know
and see your account managers regularly, those of you who don’t
please do not hesitate to contact them, helping you to do your job
is what our account managers are there to do and if I can be of
help, please do not hesitate to contact me, at
david.singh@sapphiresytems.co.uk or
call me on 020 7648 2000.
Merry Christmas and Happy New Year!
Tony Martin - Client Service Director |
Firstly let me offer
seasonal greetings to you all.
2008 has been a
notable year for several reasons. On the financial side we have seen
the lowest UK house prices since August 2006, VAT recently dropped
to 15% and we saw the introduction of the lowest interest rates
since 1951. 2008 has also given us a change of Mayor in London in
the shape of Boris Johnson and a new President in the USA with the
election of Barack Obama. Let’s also not forget the great haul of 47
medals, including 19 gold's, delivered by the British Olympic team
in Beijing.
In the more workaday world of business software at Sapphire Systems,
2008 has not been without its memorable moments. We have received a
number of awards, such as CRM Reseller of the Year as voted by
visitors to the Software Satisfaction website.
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We have been running our support email follow up system for a
year now; this has been a success and we plan to continue using it.
As I have mentioned before, the great thing about asking for your
opinion in this way is not that we build up a very positive set of
statistics (although we do that as well) but, more importantly, your
comments give us the opportunity to follow up and answer the
specific points you make. Your feedback and suggestions give us the
chance to adjust our offering in line with your needs. The same
applies to our annual client survey that is mentioned elsewhere; I
would urge you to make use of the opportunity to tell us what you
think.
Anyway, I trust that you all have a great Christmas and New Year
break; I am sure that you have earned it. May the New Year be as
prosperous as it can be for you and I wish you all the best of
health.
Please let me know your thoughts at
tony.martin@sapphiresytems.co.uk or
call me on 020 7648 2000.
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Sapphire will
be open for business as usual over the Christmas period, only
closing on Christmas Day, Boxing Day and New Years Day.
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SunSystems Users:
please click here
SAP Business One Users:
please click here
As valued customers of Sapphire, your opinion is important to us. To
ensure that we are providing you with the highest possible service
we conduct an Annual Customer Survey to obtain feedback on how you
think we are doing. The survey doesn't take long to complete and
helps us guarantee our service levels are being kept in line with
(and hopefully exceeding) your expectations.
As a thank you for your participation Sapphire
will donate £3 on your behalf to Children with Leukaemia.
As well as this, all named respondents will be entered into a free
prize draw for a chance to win one of 3 prizes:
First prize - £50 worth of
Amazon vouchers
Second prize - 2 tickets to a premier football match in our
Executive box at White Hart Lane
Third prize - A Magnum of Champagne
Please feel free to forward this email to any other colleagues who
have had experience working with Sapphire at any time. If you have
any questions or need any more information at all, please do not
hesitate to call me on 020 7648 2000
or email me directly at
jenna.roberts@sappiresystems.co.uk.
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We are pleased to announce
the dates for our annual customer user days.
As always, there will be keynote sessions from both Sapphire and
Infor in which you can learn more about the future of SunSystems -
and what’s new at Sapphire. Add to this the chance to meet with many
of Sapphire’s support, consulting and services staff … together with
many other SunSystems Users and I am sure you will agree that this
event is one not to miss!
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SunSystems is a leading financial management and accounting
solution used by over 18,000 companies worldwide. SunSystems
is available in 30 different languages and is implemented in
over 190 different countries worldwide.
Click here
for more information
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SAP Business One is an affordable financial and business
management software solution that's specifically designed
for small and midsize businesses.
Click here for more
information |
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Proactis provides a full function e-Procurement solution for
service-based organisations.
Proactis is designed to streamline procurement activity
across mid to large organisations by delivering vital
control over spending. It gives instant cost-based
information and automates a typically paper-intensive and
inefficient business process.
Click here
for more information
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expense@work allows you automate the completion of expenses
and credit card charges for your employees. It enables you
to have a complete expense and credit card transaction
online, automate the approval routing and ensures that the
transactions are transferred directly into a range of
financial accounting systems – without any further data
entry.
Click here
for more information
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Sapphire offer all of
these products and more so if you are interested in seeing any of
our products and services in action, why not check our current
events section for further
information? Or call our Product Advisory team on 020 7648 2000
or email
info@sapphiresystems.com
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Vicki O’Neill
Project Support Department Manager |
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Jenny Govender
SAP Business One Project Co-ordinator |
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Trudie Talmage
SunSystems Project Co-ordinator |
Sapphire
has gone from strength to strength over the recent years and will
continue this steady growth into the New Year. With this in mind, so
that we continue to provide all of our customers the excellent
support they have become accustomed to and continue to uphold
Sapphire’s ethos of customer first, we saw the need to build on the
internal Project Support Department in June of this year.
Sapphire
enlisted the help of Vicki O’Neill to head up this team. Vicki comes
with a wealth of experience, having worked in the industry for 12
years so is more than qualified to help this team grow and introduce
new processes to ensure our clients continue to receive an excellent
service. Within the Project Support team is Jenny Govender who has
worked for Sapphire for 3 years and is our SAP Business One Project
Coordinator. Working alongside Jenny is Trudie Talmage, who is a
seasoned Project Coordinator and looks after our SunSystems and
Procurement consultants.
This
team not only provide essential support to Sapphire’s consultants
and project managers, but also deliver office-based project
management to our clients with smaller projects, adapting Sapphire’s
standard ten step implementation procedure.
With a
direct line and email straight into the Projects team, our clients
can be assured that there will always be someone on hand with up to
date knowledge of their individual project, who is in a position to
book new dates and make any necessary changes.
For more
information on our Projects Department or to speak with a member of
the team, please call them on 020 7648 2012 or email
projectsupport@sapphiresystems.co.uk.
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Date: |
13th January 2009 |
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Title: |
Contract Service Billing (CSB) |
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Suitable for: |
SunSystems Users |
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Location: |
WEBINAR (10:00 -
11:00) |
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Enrol: |
click here |
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Overview: |
Contract & Service
Billing (CSB) for Infor SunSystems is designed for recurring
contract invoicing, service invoices and ad-hoc invoices. It
delivers advanced functionality that works together with
your business processes to remove manual tasks and increase
data accuracy and speed.
If you have a need for repeat billing, automatic generation
of invoices, pre-payments, contract invoice roll back,
future dated charges cancelled or contract refunds, then CSB
is the module for you. Contract & Service Billing for Infor
SunSystems will give you improved cash flow, internal
control just when you need it. |
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Date: |
15th January 2009 |
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Title: |
Data Transfer Workbench |
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Suitable for: |
SAP Business One Users |
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Location: |
WEBINAR (10:30 -
11:15) |
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Enrol: |
click here |
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Overview: |
How to create a
template for a User defined table in Data Transfer Workbench
and how to schedule an automatic data import with Data
Transfer Workbench. |
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Date: |
20th January 2009 |
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Title: |
Expense@work |
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Suitable for: |
SunSystems users |
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Location: |
WEBINAR (10:00 -
11:00) |
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Enrol: |
click here |
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Overview: |
expense@work is a
highly functional and robust expense management system for
any organisation wishing to streamline their employee
expense claims process. A browser based solution;
expense@work is designed to provide users with the tools,
processes and information necessary to run their businesses
efficiently and save costs. It operates in a distributed
multi-location environment and its strong multi-currency and
multi-company credentials provide the options for future
expansion as required.
This intuitive and easy to use solution ensures:
• Inland Revenue and partial VAT compliance
• Reduced paperwork and errors
• Automatic mileage calculations
• Carbon footprint tracking for environmental analysis
• Credit Card integration and automation
• Expenses are tracked against projects, properties and
clients
• Detailed analysis of expense information
• Comprehensive reporting
• Seamless integration with SunSystems
• P11D and statutory reporting
Enrol on this webinar and find out how our solution will
save you time, effort and money. |
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Date: |
27th January 2009 |
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Title: |
Infor SunSystems Collect Credit Control |
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Suitable for: |
SunSystems Users |
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Location: |
WEBINAR (10:00 -
11:00) |
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Enrol: |
click here |
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Overview: |
Cash flow is of
paramount importance, now more than ever in this economic
climate. Therefore a good credit control system is an
essential part of business accounting procedure.
Avoiding bad debts and minimising late payments are
essential parts of solid credit management. A single source
of the truth between your customers and your credit control
can only help improve your cash position.
Infor SunSystems Collect is a debtor management module
offering unparalleled credit management and debt collection
functionality. Through analysis of debtor days and cash
flow, close monitoring of debtors and the ability to track
collection are benefits quickly achieved. |
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Date: |
28th January 2009 |
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Title: |
Hints & Tips Webinar – iPOS Approval Matrix and Posting
Rules |
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Suitable for: |
iPOS Users |
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Location: |
WEBINAR (10:30 -
11:15) |
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Enrol: |
click here |
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Overview: |
An overview of the
configuration of approvals and posting rules. |
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Date: |
10th February 2009 |
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Title: |
Bank Reconciliation |
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Suitable for: |
SunSystems Users |
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Location: |
WEBINAR (10:00 -
11:00) |
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Enrol: |
click here |
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Overview: |
This process
automation module facilitates easy daily bank
reconciliation, an important control over the most important
asset of any business - cash. Bank Reconciliation imports
electronic bank statements for multiple bank accounts, it
automates the reconciliation task with user defined matching
criteria and the auto creation of bank generated journals
(e.g. bank fees, interest etc). It is a flexible and
powerful addition to your organisations financial
management, allowing you to identify, track and resolve
non-reconciled items at a glance. |
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Date: |
18th February 2009 |
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Title: |
iBOLT SE for SAP Business One |
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Suitable for: |
SAP Business One Users |
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Location: |
SEMINAR - LONDON
(10:00 - 12:30) |
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Enrol: |
click here |
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Overview: |
Discover how you
can extend the capabilities of SAP Business One for your
organisation. This session will include a brief overview of
the functionality and demonstration of the solution. |
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Date: |
19th February 2009 |
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Title: |
Payment wizard
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Suitable for: |
SAP Business One Users |
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Location: |
WEBINAR (10:30 -
11:15) |
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Enrol: |
click here |
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Overview: |
How to
successfully run the payment wizard plus troubleshooting
tips |
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Date: |
24th February 2009 |
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Title: |
Workflow for Infor SunSystems |
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Suitable for: |
SunSystems Users |
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Location: |
WEBINAR (10:00 -
11:00) |
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Enrol: |
click here |
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Overview: |
Workflow for Infor
SunSystems joins the dots between your people and your
processes. It directs and controls many of the tasks that
fall outside the traditional life-cycle of an Infor
SunSystems transaction.
A major challenge for all companies is ensuring people
comply with the business rules defined around how things
"should be done". The many and varied ways that are
currently used to perform people-orientated tasks are
frequently unstructured, un-auditable and administratively
costly. Whilst most organisations acknowledge that
discipline is required to ensure the consistent and timely
performance of tasks, in reality they struggle to enforce
the necessary control throughout the enterprise.
Workflow for Infor SunSystems encourages consistent human
behaviour by implementing approved process rules across the
workforce in a friendly and appealing way. |
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Date: |
25th February 2009 |
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Title: |
SunSystems Hints & Tips Webinar – Vision Macros |
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Suitable for: |
Vision 6 for SunSystems Users |
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Location: |
WEBINAR (10:30 -
11:15) |
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Enrol: |
click here |
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Overview: |
An introduction to
the use of macros in Vision 6. Examples will include macros
enabling a Journal Reversal process in Sun 5. |
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Date: |
10th March 2009 |
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Title: |
Advanced Inquiry |
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Suitable for: |
SunSystems Users |
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Location: |
WEBINAR (10:00 -
11:00) |
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Enrol: |
click here |
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Overview: |
Advanced Inquiry
for Infor SunSystems offers the most powerful adhoc inquiry
functionality for interrogating SunSystems vrs 4 and 5
Ledgers.
Many Finance departments spend too much time handling adhoc
inquiries - especially those of a non recurring nature.
Advanced Inquiry can be used by anyone to get a quick answer
to both simple and complex queries in a summary or detailed
format. Common analyses can be saved for regular usage
direct from a desktop shortcut or email.
The drill down and around features give users unparallel
flexibility with the additional capability to drill out from
any Infor SunSystems transaction to an alternative
application database containing supporting source
transactions. |
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Date: |
18th March 2009 |
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Title: |
SunSystems Hints & Tips Webinar – Process Manager in
SunSystems 4 |
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Suitable for: |
SunSystems 4 Users |
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Location: |
WEBINAR (10:30 -
11:15) |
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Enrol: |
click here |
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Overview: |
An introduction
into business rules and how these can be used to ease data
entry, validate analysis combinations and display messages
and errors and use Transfer Manager to export data easily
based on different criteria. |
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Date: |
19th March 2009 |
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Title: |
Main differences between SAP Business One 2005A and 2007A
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Suitable for: |
SAP Business One Users |
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Location: |
WEBINAR (10:30 -
11:15) |
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Enrol: |
click here |
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Overview: |
Highlighting the
key differences between SAP Business One 2005A and 2007A |
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Date: |
24th March 2009 |
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Title: |
iPOS eProcurement |
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Suitable for: |
SunSystems |
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Location: |
WEBINAR (10:00 -
11:00) |
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Enrol: |
click here |
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Overview: |
eProcurement is
one of the top areas where businesses can drive savings
directly to the bottom line whilst also improving their
operating efficiencies and auditability. Two birds with one
stone. eProcurement gives you proven savings through
efficiency and purchasing compliance and delivers
auditability through delegated approvals and commitment
accounting.
iPOS is the eProcurement solution of choice for Infor
SunSystems. Our unparalleled native integration to the
SunSystems reference data, ledgers and budgets is the only
system to give you a single source of truth.
Come and look at the latest release of iPOS – version 5.6. |
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Date: |
7th April 2009 |
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Title: |
Consolidations |
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Suitable for: |
SunSystems |
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Location: |
WEBINAR (10:00 -
11:00) |
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Enrol: |
click here |
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Overview: |
Consolidations for
Infor SunSystems is purpose built to automate the
consolidation process for multi company enterprises.
Consolidations handles extensive ownership models and will
fit your corporate structure. It supports multi currency
conversions, provides for inter company eliminations and
produces a detailed audit trail on completion. Additionally,
the flexibility of Consolidations allows for:
• Selection of specific source transactions.
• Assigning/transposing of selected values to target fields.
• Use of different chart of accounts between companies.
• One step re-run facility.
• Creation of multi level sequential consolidation to cater
for
- subsidiary consolidation
- joint venture consolidation
- data repository consolidation
Consolidations is compatible with both Infor SunSystems v5
and v4.2.6 databases, or a combination of both and can
accommodate those companies with their databases located on
different/decentralised servers (this option for MS SQL
only). |
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Date: |
16th April 2009 |
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Title: |
Error : GL account missing |
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Suitable for: |
SAP Business One Users |
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Location: |
WEBINAR (10:30 -
11:15) |
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Enrol: |
click here |
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Overview: |
Troubleshooting
tips for when you come across this error |
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