" Having gone into partnership with Sapphire, I have not been disappointed. Their technical knowledge, advice and support more than meets my expectations and their emphasis on client satisfaction is refreshing. I have no hesitation in recommending Sapphire to organisations from any element of public sector "

Kingston Primary Care Trust

Infor10 EAM

EAM - Facilities

Powerful enterprise asset management solutions to reduce costs and improve service

Customer service is the name of the game in the facilities world. Whether it's for a premier office park, a world-renowned university campus or a 1,000-tenant apartment building, the priority is meeting the needs of tenants and other customers. However, satisfying the demands of customers is only good for your business if you can also effectively manage your costs.

Infor10 EAM for Facilities Management from Sapphire provides a full suite of tools that enable facilities departments and FM companies to use resources and assets more efficiently, while also shortening the time it takes to respond to customer requests. This web based solution provides users with the convenience of being able to access the system at anytime from any location by simply using a browser. Features to streamline work orders, inventory management, and purchasing processes are included.

Infor10 EAM solutions for facilities management help you:

Better manage inbound calls

Improve response times

Manage resources and assets more efficiently

Improve customer satisfaction

Infor10 EAM solution combines best-in-class asset management modules, advanced features for improving operations and performance, and enhanced modules to satisfy the asset management requirements of facility departments and FM companies. This comprehensive, easy-to-use web-based solution includes:

Requestor — an easy-to-use interface for submitting service requests and scheduling a time for completing a work order.

Call Centre/Helpdesk — a centralised helpdesk solution for easily creating, approving, scheduling and tracking work order progress

Commercial Services — functionality to enable facilities companies to invoice maintenance work to their customers or other departments

KPIs/Inbox — a personalised inbox and set of key performance indicators to show how facility assets are performing against user-defined criteria

Projects — capabilities that enable facilities companies to sequentially dispatch engineers to complete maintenance work orders that require more than one person

For more information, please call our Product Advisory Team at your local office .