24 hour global support

Sapphire Systems is the global number one Infor10 Financials Business (SunSystems) partner, providing global implementations and 24 hour support as standard. Please watch the video below from our support team:

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What can Sapphire's support offer your business

Hotline Support - Sapphire Customers with a valid Annual Maintenance Contract are entitled to unlimited access to the Sapphire Support Desk from Monday to Friday 08:30 to 18:00 (excluding Public Holidays)

WebEx - If you have internet access then Sapphire can connect to your SunSystems application remotely via the web. This gives us the opportunity to investigate, analyse and resolve your query in it's actual environment

Online Support - We offer round the clock support issue logging, support call amendment and account review and enquiry facilities via the online Support Access System

Replica Data - Sapphire are able to hold a secure copy of your data here at our offices. This will enable the team to test any problems or errors that you encounter in an environment that is exactly the same as it appears to you – all helping to speed up your support call resolution

Critical Process Cover - Additional support cover can be made available to you during period ends, year ends and system moves - in fact any activity that may take place outside normal office hours - at an additional charge

Knowledge Base - 24x7 access to our SunSystems knowledgebase will be an integral part of the Online Support Access System

Account Reporting - A report which details your company's support activity, open and closed support issues and current call status can be delivered to your email inbox every quarter

Unlike many other channel partners our SunSystems Support staff don't support any other products. This leaves them free to focus only on the products that are relevant to you - and it ensures Sapphire Support Personnel remain the most knowledgeable in their field.