About Sapphire Systems

Founded in 1986, Sapphire is the world's leading partner of Infor10 Financials Business (SunSystems) and SAP Business One. With offices across the Europe, the US and Asia, Sapphire is a global provider of business management and accounting solutions, capable of 24 hour solution support and international implementation.

In 2011, Sapphire Systems was featured in 'The Sunday Times - International Track 100 - Britain's private firms with the fastest growing overseas sales', which demonstrates the company's ability to implement solutions globally. Later in the year, Sapphire was accredited with the ISO 9001:2008 Quality Management System certification, for meeting the high business practices standards set by the International Organization for Standardization. Sapphire offers:

Stability and Leadership: Sapphire is wholly owned by people that are actively involved in the business on a day-to-day basis. Stable financials and no outside interests means that Sapphire are free to pursue the best interests of our customers - not shareholders.

Development of new and innovative technologies: We are committed to working actively to break ground in new technological areas that help to engender best practice and help to achieve the future prosperity of organisations to which we supply our services and solutions. Sapphire offers a variety of solutions that demonstrate our commitment to innovation. Amongst our value-added solutions are a range of unique reporting templates, integration technologies and industry-specific application templates.

Cutting edge communication and access: Our most recent innovation is to provide an interactive "tender response portal" whereby we publish all response information (and any supplementary information) to any prospective stakeholder. This is designed to create a more accessible experience in the tender process, to protect the environment by reducing the need for paper-based communications and to provide an additional means of communication between our organisations. Sapphire has a number of new initiatives to cater for our disabled users. Our offices are fully enabled for the hard of hearing with a closed-loop induction system and our offices are fully accessible to wheelchair users. Our websites include text-based versions and will soon feature the Browsealoud technology for sight-impaired website visitors.

Best-Practice in Service Delivery: Sapphire offers one of the most diverse ranges of service and support options that includes telephone support, online portal support, remote diagnostics, on-site troubleshooting and an ongoing program of educational webinars. Our consultants have experienced some 2,500 system implementations over the course of their careers - from single-user systems to large, multi-national business applications. Somewhat unusually, Sapphire has a policy of employing helpdesk personnel with at least 2 years applications experience. And to complement all of these services, we offer over 40 different training courses - designed to suit users of all levels.

Customer Care: Underpinning each implementation we undertake is a complimentary program of User Days, Workshops, Educational Seminars, Newsletters and Webinars that are designed to keep our customers continually updated with new product developments, usability and best practice. In 2010, Sapphire played host to nearly 300 users across our User Day Program and 150 users across our webinar program.

Alliance Partnerships: Sapphire have working partnerships with the world's leading technology providers and are a Certified Microsoft Solution Provider, an Oracle Business Partner and founder members of BASDA (Business and Accounting Software Developers Association). We offer technical and application services for CITRIX and are a leading MRO Partner - offering integration solutions for the market leading MAXIMO Asset Maintenance solution. To view our partnerships & alliances please click here

The Sapphire Group of Companies operates from offices in London, Manchester, Birmingham and Edinburgh in the UK, New York and Los Angeles in the USA and most recently Mumbai in India and has dedicated training centres based internationally. For further information on Sapphire, please contact us on +44 (0)20 7648 2000 or email us on info@sapphiresystems.com

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