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Telemarketing Executive

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Job Title: Telemarketing Executive 

Location: London

Reports to: Sales Director & Marketing Director

Apply to: recruitment@sapphiresystems.com 

Job Purpose:

Achieve monthly target for generating sales opportunities and appointments for the business development team whilst ensuring the highest levels of client satisfaction in their communication with Sapphire.

Responsibilities include:

• Develop and maintain a high level of understanding of Sapphire’s value proposition and be able to talk about these in the context of the prospects / client’s requirement

• Work to develop lists / database of prospects to whom Sapphire can promote their products and services

• Work on specific campaigns and activities as requested to generate sales opportunities and (or) appointments for members of the business development team

• Cross sell and up sell the complete range of our products and capabilities

• Gain knowledge of the competitive landscape and use this to Sapphire’s advantage

• Engage constructively with the marketing department to develop campaign plans to generate sales opportunities

• Attend exhibitions and events as required to by the Sales Director

• Keep the CRM system up to date with all details of prospects, customers, contacts, sales activity and customer feedback

• Keep the diary system up to date with all activities in or out of the office

• Follow up all sales opportunities and call backs within the agreed target times

• Attend and contribute constructively to sales / marketing meetings

• At all times respond to a prospects / client’s requests in a courteous and timely manner

• Bring to the attention of the relevant manager / director any client satisfaction issues that are likely to result in a client complaint or are the subject of a client complaint

• To carry out additional duties as may occur from time to time as instructed and agreed by the Sales Director

• Represent Sapphire in a professional and positive manner at all times and ensure a first class prospect / client experience

Key Personal Attributes:

• Desire to succeed and move into a full blooded sales role

• Articulate in speech and conversation

• Persuasive, persistent yet friendly and personable

• Dynamic, confident self-starter

• Desire to be part of a winning team

• Willing to stay the course

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