Customer Testimonials

“Having gone into partnership with Sapphire, I have not been disappointed. Their technical knowledge, advice and support more than meets my expectations and their emphasis on client satisfaction is refreshing. I have no hesitation in recommending Sapphire to organisations from any element of public sector.” Kingston Primary Care Trust

“We are very pleased with our working relationship with Sapphire -and there is really no comparison between the service and support we receive now, and what we had from our previous supplier.” Silverbug

“I would definitely recommend Sapphire as a business partner.  The support team is very responsive and we have found that the organisation as a whole is easy to deal with.  Our Account Manager, in particular, is very good at getting back to us whenever we have any queries. This responsiveness was particularly important at the beginning of the project, when the team really speeded things through for us to enable a very quick implementation.” Chestertons

“We chose Sapphire for their professionalism and flexibility on the Business One project.  Sapphire adapted to the difficult time scale required by the client, whilst on the project they met all milestones with ease.  We would have no reservation on going with them on another project.”  Authentics

 “I find that Sapphire’s experience and longevity of support is key in supporting the implementation long term and so I would recommend that companies that are looking for a solution talk to the Sapphire team about their needs.” International Power

“The team at Sapphire are all very knowledgeable and the support has been fantastic.  I have been particularly impressed with NETAssist, whereby Sapphire’s technical support consultant can view our application via web-based technology and quickly investigate and solve any problem.  Nick Williams’ specialist charity accounting knowledge has been a real bonus and I am very comfortable in working with Sapphire.” Anglican Consultative Council

“We find Sapphire’s Hotline Support capabilities second to none.  If we have a query for which our Sapphire Support Consultant needs more information from us - and they don’t hear back from us in 24 hours - they will get on the phone and chase us for the information… rather than the other way around!” Charterhouse

“Our problem is now sorted; we have been impressed with the support we have received from the helpdesk both in terms of knowledge and in how they took ownership of the problem. We have certainly had a different experience from that which we were used to elsewhere!” Capita

“I feel that the entire team at Sapphire is always willing to go that extra mile to ensure that we receive the best possible service and we look forward to continuing this relationship well into the future”. Citizen’s Advice Bureau

“The support I received from Paul Bappoo and Chris Walsh has been outstanding.  They were professional, helpful, patient and knowledgeable.  It was a pleasure to work with them.”  Australian National Power

“Unlike the other suppliers that we reviewed, Sapphire took the time to fully understand the needs of our business and to demonstrate how SAP Business One could help manage these processes.” Total Global Solutions

"....Sapphire is always willing to go that extra mile to ensure that we receive the best possible service..."  Citizens Advice Bureau

“Sapphire’s speed to react to our tender document was both rapid and professional. Within 48hrs we were able to see a tailored demonstration” Selftrade

“Sapphire delivered on their promise to install SunSystems within the tight timeframe we gave them.  This, along with the outstanding support we received during the early days of using the system, allowed our finance team to continue to focus on the running the business instead of just trying to run the systems!”  Centrica 

"Not only have we found their solution to be extremely flexible and easy-to-use, but we have found their experience, advice and willingness to support our needs to be of the highest level”.  CPM UK Ltd

“The post-implementation support services we receive from Sapphire are outstanding – I can say this given that I was personally at the end of the phone to the support team!  We feel that this is the kind of support which will enable us to win significant new contracts”. Harrow Green

“Sapphire promised to have our system up and running in just two weeks – and they kept to their word”  Improveline

“Ashtenne staff are extremely busy plus the company is growing rapidly, this has meant a lot of system change occurs quickly. Sapphire provides a great real-time service which is a massive advantage to us in achieving our tasks.”  Ashtenne

 “Sapphire team took the time to fully understand the financial and business operations at WNO - and they subsequently translated this understanding into a project plan that showed how their solution would precisely meet our needs.” Welsh National Opera

  Back to Top