Business Services

Industry Expertise

If you are projects-based business looking to maximise profits by increasing operational efficiencies, Sapphire can help. We enable the finance department to help their billable service professionals overcome the challenges they face on a daily basis by eliminating the inefficiencies of trying to manage multiple project spreadsheets, emails, correspondence, expense claim and timesheet handling.

Many Service businesses are faced with the pressures of multiple requests made by increasingly demanding customers. Allied to this is the increasing competition within the market – meaning that margins and profits can be eroded. Finally, add the dynamics of running a service-based business including various resource and financial management processes, and you'll find that all these pressures combined are increasing operational complexity.

Many Service businesses are faced with the pressures of multiple requests made by increasingly demanding customers. Allied to this is the increasing competition within the market – meaning that margins and profits can be eroded. Finally, add the dynamics of running a service-based business including various resource and financial management processes, and you'll find that all these pressures combined are increasing operational complexity.

To be successful, services businesses need business management solutions that provide:

Real-time visibility into key performance indicators that include fee/sales pipeline health, engagement and project profitability, employee and contractor productivity/performance, client lifetime value and satisfaction levels.

Streamlined, automated business processes that help to reduce administrative burdens across the business, increase resource utilisation rates and enable greater accuracy in management information.

A streamlined back-office which includes easy to use financial, project, expense and time management applications.

Sapphire's range of solutions can help your business to:

Speed and automate administration

Streamline and simplify processes

Reduce errors and discrepancies

Strengthen resource retention & satisfaction

Drive & measures operational efficiency

Provide feedback to clients & management

Reduce charging errors & revenue leakage

Maximising resource utilisation

Achieve a single view of resource schedules and availability

Save time assigning resources to projects

Increase accuracy in resource planning and forecasting

Gain more effective and profitable project teams through appropriate staffing

Maintain and match skills profiles against resource and cost rating

Guide selection of available resource with appropriate skill-set

Record multiple phases of projects

Allow time to be annotated for greater clarity

If you are interested in seeing any of our product and services in action, why not check our current events section for further information?