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Financial and Business Management Software Solutions
Established in 1986, Sapphire is the principal global reseller of SunSystems, the number one partner for SAP Business One in EMEA , and the Partner of the year for Professional Advantage. An Anglo-American company, Sapphire provides mid-market companies with the SAP Business ByDesign solution and is able to implement it rapidly and at a reasonable price.
Sapphire’s experience ,obtained during almost 20 years of providing clients with a wide range of leading business applications, has given it special qualities that are helpful to its clients. These include:
Stability and Leadership - Sapphire is completely owned by the people who work for the company day-to-day. Both because there is no outside ownership and because it has stable financials, the company is able to put its customers and their best interests first..not those of shareholders.
Development of New and Innovative Technologies - At Sapphire, we believe that new technologies should be innovative and original. We focus on creating cutting edge solutions in these new technological areas so that we can make sure that the organizations which use our services and solutions are always prosperous and that they follow the best practices.
Sapphire presently offers a range of solutions that displays its commitment to innovation. These include an assortment of unique reporting templates, integration technologies and industry-specific application templates.
Cutting-Edge Communications and Access - Sapphire’s most recent innovation is an interactive “tender response portal.” The portal allows us to publish all response and supplementary information for any prospective stakeholder. This creates a more accessible tender process experience, reduces paper-based communications thereby protecting the environment , and gives our organizations another effective way to communicate.
Sapphire also has a variety of new initiatives tailored to the needs of our disabled users. Our offices have a closed-loop induction system to accommodate the hard of hearing and are fully accessible to wheelchair users. Our websites contain text-based versions of our materials. We intend to add Browsealoud technology for the sight-impaired shortly.
Best-Practice in Service Delivery - Sapphire makes an unusually diverse group of services and support programs available to its customers. These include telephone support, online portal support, remote diagnostics and on-site troubleshooting as well as an ongoing program of educational webinars. Its consultants have extensive experience and have been involved in some 2,500 system implementations ranging from single-user systems to large multi-national applications.
Sapphire makes a point of hiring help desk personnel with a minimum of two years of applications experience. While others hire fresh college graduates, Sapphire knows that experience is vital to the provision of first rate customer assistance. In addition, to increase user ability to work with systems comfortably, Sapphire has over 40 different training courses catering to all knowledge levels.
Customer Care - Sapphire backs up every implementation with a complimentary program that encompasses User Days, Workshops, Educational Seminars, Newsletters and Webinars. All of these are intended to make sure our customers are knowledgeable about new product developments, usability and best practice; our program operates on a continuous basis. In 2005, Sapphire ‘s User Day Program included 250 users; 150 people participated in the webinar program.
Alliance Partnerships - Sapphire has working partnerships with the world's leading technology providers. It is a Certified Microsoft Solution Provider, an Oracle Business Partner and can supply CITRIX technical and application services. It also a leading IBM Business Partner and offers integration solutions for MAXIMO Asset Maintenance, the market leader. Sapphire is a founding member of BASDA (Business Accounting Software Developers Association). To view our partnerships & alliances, please click here
The Sapphire Group of Companies operates from offices in New York, Los Angeles, London and Manchester, and has dedicated training centres based internationally. For further information on Sapphire, please contact us on +1 (212) 541 2406.
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© 2010 Sapphire Systems
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