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About BASDA
BASDA, the Business Application Software Developers Association, speaks for more than 250 of the world's leading applications software developers. It is recognized as the voice of the software applications industry.
The Code of Practice
BASDA, the Business Application Software Developers Association, speaks for more than 250 of the world's leading applications software developers. It is recognized as the voice of the software applications industry.
Product Development
Sapphire will provide ways for users to submit standard software enhancement requests.
When Sapphire plans new functions and feature, it will always consider the impact these will have on current customer s and try to find ways to implement new versions with as little disruption as possible.
Sapphire will evaluate new legislation that may affect the way a customer can use software. Where appropriate, Sapphire will be pro-active and will make upgrades or new versions available to customers so that they can new legal requirements.
Sapphire will always try to give customers at least twelve months notice that a product which is coming to the end of its lifecycle is going to be withdrawn. Whenever it can, it will try to find a reasonable way to upgrade to a current product at a preferential commercial rate.
Testing / Quality Assurance
Sapphire will test all new products and version releases meticulously before it releases them to its customers.
Sapphire will make every effort to apply “best practice” to testing methodology so that it can deliver products that conform to the highest quality standards.
Sapphire will use reasonable measures to make sure that the software it releases is free of viruses.
Users who identify issues in given software applications will be given a means through which the issue can be reported and logged by the software house. Whenever this happens, Sapphire will try to make sure that progress and action responses to the issue are made in a timely fashion.
Documentation / Information
Sapphire will give supported users information about new release e functions and features either electronically or in hard copy.
Sapphire will make high quality manuals and/or on-line help available so that users can work with applications easily.
Sapphire will keep current customers advised of significant changes in any software through the use of newsletters, information published on a web site, or the use of a reseller’s channel that is able to provide information .
Software Support
Sapphire will make available, either directly or indirectly, a range of support services for its users to subscribe to.
Sapphire will ensure that its prices for ongoing support or licence fees do not discriminate against an existing customer when compared to a customer making an initial software purchase.
Disputes
If a user and Sapphire have a dispute that may be related to service or products, Sapphire will provide the user with a clearly defined escalation process for dispute resolution.
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© 2010 Sapphire Systems Inc |
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