Quality Policy

Sapphire's Quality Policy calls for constant improvement, operational excellence and the timely delivery of superior products and services in order to enhance customer satisfaction.

In order to achieve this end, Sapphire adheres to the following policies.

All employees are aware of their personal responsibilities in delivering quality, fit for purpose products and solutions for all their internal and external customers and to seek to improve process, products and performance on a continual basis.

Sapphire partners with employees, contractors, customers, suppliers and regulators to achieve superb operational performance and customer satisfaction. Special emphasis is placed on:

Improving the quality of products and services

Improving cost effectiveness and efficiency

Taking a pro-active approach to the management of internal and external supply chains

Cultivating a positive attitude with respect to excellent performance and to satisfying internal and external customers

Maintaining systems that result in on-going improvement, sharing good practice and learning from experience both within and outside of the group

Having appropriate provisions for document retention and records management

Sapphire assigns enough resources for all activities and makes sure that work is done by trained and competent people.

Sapphire has effective systems in place for Audit and Inspection as well as Management Review and is committed to using the outcomes of these improvements. Improvements are implemented and embedded throughout the business planning process.

Wherever applicable, Sapphire uses suitable national and international standards as well as certification and award methods to help satisfy customers and meet business objectives.

Sapphire controls, evaluates and tracks changes to make sure that they are reflected in all business activities as well as in performance.