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We wouldn’t be the company we are today without the industry knowledge and expertise possessed by our dedicated team of professionals, who offer extensive practical experience in system supply, implementation, integration and support.

Our support team, consultants and developers bring with them a technical knowledge and experience of SAP and Infor software that is second to none – with many having previously worked with these software authors directly.

While our dedicated account managers provide superior service and advice to ensure all our clients needs are adequately addressed and our solutions are tailored to your business requirements.

Our board of Directors are actively involved in the day to day running of the business – and alongside their considerable expertise in the industry, their business decisions actively reflect the company’s ethos: customer first.

Ian Caswell

Ian Caswell Chief Executive Officer

Ian has been with Sapphire for most of his working life and became Chief Executive Officer after leading a management buyout in 1993. Based in the UK, USA, Australia and India, Sapphire provides ERP and accounting software to SME organisations around the globe.

The company has experienced uninterrupted organic growth under Ian’s leadership, and is recognised as the leading SAP Business One and Infor SunSystems partner worldwide (having been the top SunSystems partner for 15 consecutive years).

Sapphire has also received numerous accolades during this time, including recognition as one of the fastest growing technology companies in the Deloitte EMEA Fast 500 and the Sunday Times Fastrack listing. Ian graduated with Honours in Economics from Newcastle University in 1983 and his hobbies include golf and supporting Tottenham Hotspur Football Club.

Ralph Bolton

Ralph Bolton Chief Information Officer

Ralph is a founding partner of Sapphire Systems and has been with the company since 1993. After graduating from Newcastle University with a BSC (Hons) in 1983, Ralph has enjoyed a highly successful career which included positions at Norsk Hydro Fertiliser and ICI Agrochemical, where he also completed an MBA Programme at Bradford University Management Centre.

During Ralph’s time at Sapphire he has ensured continued sales growth and maintained a solid delivery of services and product programmes.

Ralph is married with three children and has a keen interest in outdoor pursuits.

Martin Royle

Martin Royle Global Services Director

Martin graduated from Cardiff University in 1983 where he studied economics and became a qualified CIMA Accountant. Martin has worked in the SunSystems market since 1988, including seven years as a freelance SunSystems consultant, before joining Sapphire in 2000. Through his career Martin has led several successful global implementations for Infor SunSystems. Outside of work, Martin is an active cyclist and enjoys skiing, golf and is a keen supporter of Everton Football Club.

Richard Hudson

Richard Hudson Marketing Director

Richard joined Sapphire Systems as Marketing Director in 2014. He holds a BA (Hons) Marketing degree from De Montfort University in Leicester. Throughout his career Richard has enjoyed various marketing management positions within the IT industry sector. His main passions outside of work are football, cricket, travelling and spending time with his young family.

Tony Martin

Tony Martin HR Director

Tony has been working within the financial software solutions industry for the last 25 years and originally joined the Sapphire sales team in 1989. Tony then spent time in sales management, including a stint at Systems Union and Deloitte & Touche, before returning to the Sapphire fold in his present position as HR Director.  Tony has two main interests outside of work; the pleasures of being a grandparent and spending time at his house in France.

Samantha Rowland-Jones

Samantha Rowland-Jones Global Support Director

Samantha joined Sapphire Systems as the SAP Business One Support Manager in 2007. She was promoted to the position of Global Support Director in 2014 in recognition of her commitment and passion when supporting Sapphire’s customers. Samantha graduated with a BA (Hons) in Business Communications and has spent the last sixteen years working with ERP systems across a number of technical platforms. Samantha is married with one daughter and likes nothing more than spending time with her young family.

Vicki O’Neill

Vicki O’Neill Global Projects Director

Vicki joined Sapphire in 2008, and has 19 years’ experience working with clients from a variety of industries. With a background in Project Management, Vicki has managed multiple global rollouts, and is responsible for overseeing Sapphire’s projects internationally. She currently manages the global projects team and is well placed to offer best practice advice to ensure upgrades and implementations run smoothly. Vicki is a member of a local running club, and also a keen netball player.

Steven Wright

Steven Wright Sales Director

Steven holds a Law Degree from Leicester University and has been involved in the Business Solutions market since the late 1990’s in a number of consulting and sales based roles. Steven has been at Sapphire for over 10 years and during this time has contributed significantly to year on year sales growth, especially within the Financial Services and Oil & Gas sectors. Outside of work Steven’s main interests are cricket, travel, photography and spending as much time as possible with his young family.

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