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Overview

Intrum (formerly 1st Credit) is a leading UK debt purchase and collection company working with customers to agree payment plans that suit their individual circumstances. The company is well known for taking an ethical approach to debt collection, in particular for treating customers fairly. It is the only debt purchase company to have achieved the maximum three star rating in the independent Investor in Customers (IIC) assessment for three consecutive years.

Time saving due to enhanced month end reporting using Vision

One solution to cover several needs (bank reconciliation, reporting and financials)

Improved reporting, flexibility and resource saving

Objective

Finding a SME solution that allowed users to upload budget information into the general ledger through multiple ledgers.

Solution

Infor SunSystems

Organisation

Intrum (formerly 1st Credit) is a leading UK debt purchase and collection company working with customers to agree payment plans that suit their individual circumstances. The company is well known for taking an ethical approach to debt collection, in particular for treating customers fairly. It is the only debt purchase company to have achieved the maximum three star rating in the independent Investor in Customers (IIC) assessment for three consecutive years.

"It’s easy to deal with Sapphire, the front end staff are not only friendly but supportive and are always helpful, during both project implementation and after-sale support," said Henning Senekal, Finance Project Manager

Why SunSystems?

After outgrowing their old system, Sage Line 50, Intrum were looking for a more appropriate sized SME solution to meet their business needs. The company’s Finance Project Manager, Henning Senekal said Infor SunSystems was chosen because “it offered the best combination of product capabilities for the best price.”

In 2014, Intrum upgraded to SunSystems v6 to take advantage of the new features and modules, which included a high level of configurability, allowing users to tailor the system to meet the specific needs of their business. Plus with Infor 10x, the system’s interface was further streamlined and visually enhanced to continually improve usability.

The implementation process

“A clear project plan was provided and all time scales were either adhered to or amended within scope. There were no additional Professional Service costs, all the SunSystems consultants were flexible in the application of assigned professional services and accommodated all our needs,” commented Henning.

System Benefits

Henning noticed that the new system came with a host of benefits: “It’s a robust product that meets our business needs.

Since the implementation we now have:

  • Enhanced month end reporting using Vision (8-10 days per month reduced to 2.5 days)
  • Improved ledger maintenance using the SunSystems interface.
  • Flexible use of client accounts within SunSystems, which allows improvements to be made when automating client remittance processes. (1 day per week reduced to 2 hours)
  • Budget uploads into SunSystems, which has eased both preparation and upload of budget data (approximately 85% reduction in preparation and upload time using Vision)
  • ‘Thin’ client with web browsers for bank reconciliation, which minimises the server resource requirements.

Working with Sapphire Systems

“It’s easy to deal with Sapphire, the front end staff are not only friendly but supportive and are always helpful, during both project implementation and after-sale support. The technical support staff are outstanding and are always able to resolve our problems, whether it’s via telephone/email or a WebEx session. On the rare occasions when a referral has been necessary, we are kept updated as to the status of the resolution and the problems have been resolved in good time.

“I would definitely recommend Sapphire to other organisations as throughout our relationship communication has always been clear and concise, whether it’s at account manager or technical support level. From the outset Sapphire provided transparent costing and reasonable professional services fees.”

Advice to other companies

“First figure out what is required for your platform as it is critical that your key requirements are addressed throughout the product review stage. It is also vital that you involve staff from key areas as we found out that only involving management created knowledge gaps. Many companies forget to include system users, they are essential to the process as they will have an in-depth understanding of the relevant processes,” concluded Henning.

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