We understand the challenges businesses face today. The global marketplace has redefined working hours, methods and technologies, and global support is often needed around the clock. That’s why our expert support team can offer you:
All our personnel are solution specialists with at least two years' experience with SAP Business One or Infor SunSystems in a support, user or consultancy environment. This means they understand all the processes, pressures and challenges you face on a daily basis, and no problem is too big or too small for our team of specialists.
Our support team know the best way to help a customer beyond their initial inquiry is to educate them on their system. That’s why we also like to offer best-practice hints and tips for your financial accounting or ERP solution. We do this by providing access to our dedicated support portal, which includes:
We also host over 350 users across our customer programs. These events enables you to:
A new initiative at Sapphire Systems, our On-Demand Service enables customers to benefit from faster and more efficient delivery of small pieces of consulting work. We are often requested to carry out smaller consulting tasks for our customers that may only take up to a couple of hours and don't require a half-day booking of one of our consultants. With On-Demand Service you're able to purchase a bundle of hours and then call upon them or any smaller tasks as and when resource is required.
One of our team will be in touch shortly.