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Sapphire is excited to be introducing a new service called ‘On-Demand Service’

This is an opportunity to purchase bundles of consulting hours at a reduced rate for those small tasks that you need completing within your system. For example have you changed your address, your company name, your logo? Using our team we can quickly and easily assist you with updating your system and/or integrations by calling off the hours from your bundle.

Examples Where We Can Help

  • Reconciliation exercises (e.g. when ledger revaluation or reports don’t deliver expected results)

  • Business Unit Refresh

  • Data Migration Assistance

  • Client installations

  • System Training e.g. Fixed Assets and VAT reporting

  • SQL and HANA reporting

  • Deployment of addons – new and upgrades

  • Database Maintenance – Backups, Restores, Changes, Deletions etc

  • B1UP configuration/validations

  • Payment reversal

  • Help with Business Rules

  • Change of bank details – Assistance with updating remittances, form layouts etc

  • User permissions amendment/guidance for System Administrators

How will this service be delivered?

To request a task from On-Demand Service, email support@sapphiresystems.com with the details of your request and the prefix of SSN in the subject line. Each task will be confirmed with you up front in writing with the estimated number of hours it will take to deliver. Our consultant will then confirm the access details required from you and confirm when this work will take place. All services delivered as part of On- Demand Service will be carried out remotely by our Sapphire consultants.

How can I buy more hours?

Don't worry when the amount of On-Demand Service hours begin to run low. We will automatically invoice you based on the same number of hours originally purchased by you - all you need to do is confirm each renewal.

Can I change my bundle?

If you need to increase or change your bundle then contact us and we can update your account to reflect a new plan. This will then be reflected in your next invoice.

On-Demand Service Order Form

Please select form the On-Demand Service Bundles below. Thank you for choosing our services!

Thank You For Your Order

One of our team will be in touch shortly

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