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We wouldn’t be the company we are today without the industry knowledge and expertise possessed by our dedicated team of professionals, who offer extensive practical experience in system supply, implementation, integration and support.

Our support team, consultants and developers bring with them a technical knowledge and experience of SAP and Infor software that is second to none – with many having previously worked with these software authors directly.

While our dedicated account managers provide superior service and advice to ensure all our clients needs are adequately addressed and our solutions are tailored to your business requirements.

Our board of Directors are actively involved in the day to day running of the business – and alongside their considerable expertise in the industry, their business decisions actively reflect the company’s ethos: customer first.

Ian Caswell

Ian Caswell Chief Executive Officer

Ian has been with Sapphire for most of his working life and became Chief Executive Officer after leading a management buyout in 1993. With global offices, Sapphire provides ERP and accounting software to SME organisations with 24 hour support.

The company has experienced uninterrupted organic growth under Ian’s leadership and is recognised as the leading SAP Business one and Infor SunSystems partner worldwide (having been the top SunSystems partner for 15 consecutive years).

Sapphire has also received numerous accolades during this time, including recognition as one of the fastest growing technology companies in the Deloitte EMEA Fast 500 and the Sunday Times Fastrack listing. Ian graduated with Honours in Economics from Newcastle University in 1983 and his hobbies include golf and supporting Tottenham Hotspur Football Club.

Ralph Bolton

Ralph Bolton Chief Information Officer

Ralph is a co-founder of Sapphire with Ian and has been with the company since 1993. After graduating from Newcastle University with a BSC (Hons) In 1983, Ralph worked in the Agrochemical industry with Norsk Hydro and ICI, during which time he also completed an MBA before moving into the IT sector, working in both sales and consulting roles.

Focusing on the delivery side of the business, Ralph’s focus is to ensure a solid platform for Sapphire’s continued global expansion via sales growth.

Ralph is married with three children and has a keen interest in outdoor pursuits.

Martin Royle

Martin Royle Chief Financial Officer

Martin graduated from Cardiff University in 1983 where he studied economics and became a qualified CIMA Accountant.


Martin has worked in the SunSystems market since 1988, including seven years as a freelance SunSystems consultant, before joining Sapphire in 2000. Through his career Martin has led several successful global implementations for Infor SunSystems. Outside of work, Martin is an active cyclist and enjoys skiing, golf and is a keen supporter of Everton Football Club.

Vicki O’Neill-King

Vicki O’Neill-King Chief Financial Officer

Vicki joined Sapphire in 2008, and has 19 years’ experience working with clients from a variety of industries. With a background in Project Management, Vicki has managed multiple global rollouts, and is now responsible for overseeing all operations in service delivery and support. She currently directs the global operations teams and is well placed to offer best practice advice to ensure the operational and support functions run smoothly.

Vicki is a member of a local running club, and also a keen netball player.

Richard Hudson

Richard Hudson Marketing Director

Richard joined Sapphire Systems as Marketing Director in 2014. He holds a BA (Hons) Marketing degree from De Montfort University in Leicester. Throughout his career Richard has enjoyed various marketing management positions within the IT industry sector. Richard heads up Sapphire’s global marketing function and has overall responsibility for the company’s positioning, demand generation and branding. His main passions outside of work include football, cricket, travelling and spending time with his family.

Tony Martin

Tony Martin HR Director

Tony has been working within the software industry for the last 25 years and originally joined the Sapphire sales team in 1989. Tony then spent time in sales management, including a stint at Systems Union and Deloitte & Touche, before returning to the Sapphire fold in his present position as HR Director.  Tony has two main interests outside of work; the pleasures of being a grandparent and spending time at his house in France.

Samantha Rowland-Jones

Samantha Rowland-Jones Global Support Director

Samantha joined Sapphire Systems as the SAP Business One Support Manager in 2007. She was promoted to the position of Global Support Director in 2014 in recognition of her commitment and passion when supporting Sapphire’s customers. Samantha graduated with a BA (Hons) in Business Communications and has spent the last 21 years working with ERP systems across a number of technical platforms.

Samantha loves theatre, music, travelling and spending time with her closest friends and family.

Steven Wright

Steven Wright Sales Director

Steven holds a Law Degree from Leicester University and has been involved in the Business Solutions market since the late 1990’s in a number of consulting and sales based roles. Steven has been at Sapphire for over 10 years and during this time has contributed significantly to year on year sales growth, especially within the Financial Services and Oil & Gas sectors.

With overall responsibility for sales and commercial matters Steven is focused on Sapphire’s continued growth and client retention.

Outside of work Steven’s main interests are cricket, travel, photography and spending as much time as possible with his family.

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