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We understand the challenges businesses face today. The global marketplace has redefined working hours, methods and technologies, and global support is often needed around the clock. That’s why our expert support team can offer you:

  • 24 hour global support
  • Multi-lingual capabilities
  • Telephone and online help
  • A support portal to log, track and amend calls
  • Remote diagnostics
  • On-site troubleshooting

We have the largest and most experienced support teams in the industry

All our personnel are solution specialists with at least two years' experience with SAP Business One or Infor SunSystems in a support, user or consultancy environment. This means they understand all the processes, pressures and challenges you face on a daily basis, and no problem is too big or too small for our team of specialists.

Not just a support team

Our support team know the best way to help a customer beyond their initial inquiry is to educate them on their system. That’s why we also like to offer best-practice hints and tips for your financial accounting or ERP solution. We do this by providing access to our dedicated support portal, which includes: 

  • Training course information
  • Our free eLearning webinar schedule and recordings
  • Hints, tips and fact sheets
  • Information about our on-site events, seminars and customer days

We also host over 350 users across our customer programs. This event enables you to: 

  • Gain insight into your application and the future of the product
  • Learn about new releases and add-ons
  • Talk and network with fellow users
  • Put your questions to a panel made up of Sapphire and application experts
  • Chat to the Sapphire staff
  • Learn helpful hints, tips and shortcuts to better manage your solution

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