Faced with extremely varied seasonality, complicated consumer buying patterns and the need to grow revenue while developing customer loyalty, the travel industry can be a maze of pitfalls for businesses. Add to this complex multi-currency and multi-lingual requirements and you can see why, for many travel businesses, technology is a key enabler to optimising operations and maximising profits.
Our travel solutions are built to meet the specific challenges and pressures faced by the industry, giving your business the necessary levels of visibility, control and agility to respond quickly and effectively to ever-changing market conditions and customer requirements. By streamlining critical business processes and procedures and improving forecasting accuracy, you can achieve real efficiency savings across the business.
Customer Relationship Management (CRM)
The right solution will seamlessly link back office finance processes with reservation and booking systems, supporting all main transactions including issues, reissues and cancellations, tying all the information together from the front and back office in one intuitive solution. This means no need for data re-entry or for bolt-on systems to link finance with reservations, saving time and money.
For fully-integrated, truly global working the multi-lingual, multi-currency and multi-company capabilities our solutions provide are second-to-none. Offering the same functionality wherever you are in the world, our solutions ensure your business is as agile as possible, making them the perfect fit for organizations operating within the travel and tourism sector.
Recognising the sheer volume of transactions that travel businesses have to deal with on a regular basis, our solutions provide high volume reconciliation capabilities as standard. And our extensive reporting and analysis functionalities give you the ability to report by product, tour code, departure date, region, PAX, customer and more, providing that all important 360° view of the organization.
Our solutions enable you to build up comprehensive, accurate customer profiles through in-depth analysis of customer data at every touchpoint, not to mention providing business-critical back-office technology to underpin intuitive customer-facing websites. With customers looking for efficient services and experiences that are tailored to their specific requirements, this ability to meet customer expectations more precisely, should not be underestimated.
Our software offers functionality specifically designed to manage the challenges faced in the travel and tourism sector. In combination with our experience and expertise in implementing and supporting solutions to businesses across the industry, from travel agents and tour operators to hotels and holiday parks, our solutions can make a real difference to your bottom line.
Flexibility to establish true profitability by each revenue stream
Greater flexibility and convenience for online bookings
High volume reconciliation capabilities
Complete financial management
Easy access to real-time information to identify new sales opportunities
Integral CRM for stronger sales and support
Powerful proactive business alerts and automated processes
Advanced Business Intelligence with in-depth analysis, data visualization and self-service
Financial accounting processes are the backbone of core business operations. Visibility into your company's financial status and performance is therefore crucial to drive effective business decisions, and deliver measurable value to your organization.
It’s also becoming increasingly important to be able to not only accurately report on the current financial state of the business, but forecast potential scenarios and better predict and manage business growth.
Enterprise Resource Planning (ERP) systems enable businesses to make effective and informed decisions, increase productivity, and grow profitability.
This is because an ERP business management solution is a single, integrated software platform designed to consolidate information across the entire business – including financials, sales, customer relationship management (CRM), stock and operations.
Whitepapers & Documents
With 25 years of award winning experience providing specialist industry solutions, our dedicated team of professionals will ensure that you select the right fit for your business goals.
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