Many small and midsized manufacturers hit a growth spurt and increase their revenue only to find that customer service, operational efficiency, and profitability suffer. To understand how to maximize profitability as your business grows, watch this case study video about California-based Rocker Industries and their use of SAP Business One.
Rocker Industries, known for product quality and their role in helping save the plane that landed in New York’s Hudson River, designs and manufactures the highest-quality solenoids and solenoid valves for defense, aerospace, and commercial applications. The company recently experienced substantial growth; to manage, they adopted SAP Business One as the backbone for company operations and leveraged Sapphire Systems to implement Business One and provide specific solutions.
Following are the key areas the video discusses to show viewers the power of SAP Business One and the added value Sapphire Systems provides.
Rocker Industries (Rocker) strives to stay on top of the latest manufacturing trends and technologies, enabling them to provide customers with the lightest, fastest, and least power-consuming solenoids and solenoid valves. They wanted SAP Business One for its agility to pursue new or advanced ways of manufacturing. Rocker successfully implemented their ERP by leveraging Sapphire Systems’ out-of-the-box solutions rather than a single, customized solution.
Rocker looked forward to increasing their workforce and getting new employees up to speed quickly on company processes so the new employees could begin contributing ideas. SAP Business One solutions from Sapphire provide real-time data in all departments, so everyone can make decisions faster.
When Rocker’s front-line employees can make decisions with accurate, up-to-date data, they can meet customer needs quickly and effectively. The Sapphire solutions for SAP Business One make it easier for each department to get the data they need from the ERP system. Rather than just having one ‘keeper of the keys,’ numerous Rocker employees can respond to customer requests or opportunities based on role-specific data access. The faster response times increase customer satisfaction.
By receiving real-time ERP data on demand ─ or as part of an automated workflow ─ personnel are more informed and can complete tasks faster with fewer manual steps. Rocker’s management team cites the targeted, out-of-the-box solutions by Sapphire as a significant contributor to efficiency and explain how this has made the company better overall.
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