Best-run professional services firms are focusing on five key trends: providing high-value customer experiences, changing financial models, evolving risks and regulations, using nontraditional talent models, and supporting a digital strategy for sales and marketing. Digital transformation is a critical success factor for professional services firms of all sizes. Having the right technologies in place enables greater customer insight, an improved ability to measure business outcomes for clients, and the ability to monitor risks and privacy regulations.
Read the IDC study below to find out more.
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