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How can we help?

Require immediate support? Need guidance? Want training?

Sapphire support services are here to help you keep your business and financial management systems running. Find out more about our training resources and support portal below.

Make the most out of your software by browsing our resources.

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Interested in finding out more about our support services?

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Existing customers requiring help can request assistance.      

Support portal

Advanced support services for specialist help

There’s more to Sapphire than just standard support services. We offer a range of advanced services for customers needing more specialized support. These include:

  • Proactive health checks
  • Remote server monitoring
  • System administration cover
  • System monitoring for Sapphire Anywhere customers
  • Quarterly support service management reviews
  • A dedicated account manager to manage your business support

Supporting businesses round-the-clock

We understand the challenges faced by businesses today. Working hours have been redefined by a global marketplace, as have the methods and technologies used by teams. It’s a fact that global support is now needed around the clock, with experts required in every territory. This is why Sapphire Systems are proud to offer you:

24 hour global support
Multilingual capabilities
Telephone and online help
Remote and on-site diagnostics

We have the largest and most experienced support teams in the industry

All of our personnel are solution specialists with at least two years' experience with SAP Business One or Infor SunSystems in a support, user or consultancy environment. This means they understand all the processes, pressures and challenges you face on a daily basis, and no problem is too big or too small for our team of specialists.

By the numbers

 

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Sapphire support FAQs

What hours can I contact support?

We understand the challenges faced by businesses today. Working hours have been redefined by a global marketplace, as have the methods and technologies used by teams. It’s a fact that global support is now needed around the clock, with experts required in every territory. This is why Sapphire Systems are proud to offer you support at any hour of the day, any day of the week, anywhere in the world.

What products does Sapphire support?

Sapphire Systems offers support for a range of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Financial and Accounting Management (FMS) and Business Intelligence (BI) systems. See our full range of enterprise management products and cloud services that we support.

Does Sapphire provide training, E-learning and webinars?

We’re proud to support businesses with a range of training, E-learning and webinars. Contact your account manager for more information and to access the right webinars for you.

Does Sapphire assist with support transfers?

Yes - Sapphire Systems can help transfer your support to a different provider. Are you tired of paying per case? Tired of US only support and a lack of global knowledge? Contact us for more information on transfer services.

NEW: On-Demand Service

A new initiative at Sapphire Systems, our On-Demand Service enables customers to benefit from faster and more efficient delivery of small pieces of consulting work. We are often requested to carry out smaller consulting tasks for our customers that may only take up to a couple of hours and don't require a half-day booking of one of our consultants. With On-Demand Service you're able to purchase a bundle of hours and then call upon them or any smaller tasks as and when resource is required.

Contact us to find out more.

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